Customer Care and Billing

An enterprise level suite of applications for telecommunications customer care and billing. The suite supports the day-to-day operations of your business, all the way from acquiring the customer to fulfillment.

Benefits

  • Built for the industry by the industry
  • Integrated powerful reporting
  • Customizable dashboards
  • Vast information at your fingertips
  • Feature rich and cost effective
  • Supports multiple companies and bill cycles
  • SQL database
  • and much more...

Applications

  • CCare

    Primary interface for viewing and maintaining customer information such as service orders, work orders, trouble tickets, as well as CRM for the sales force to manage opportunities, notes, appointments, profit models, pipeline, and much more....

  • Reporting

    Includes over three hundred pre-built reports as well as the ability to create your own custom reports. Feature rich and highly customizable.

  • Billing Reports

    Specialized reports from an accounting perspective.

  • Table Maintenance

    Manage charge codes, rates, bundles, etc.... In addition, manage all dropdowns found throughout the system.

  • Billing

    Through an electronic checklist, manage your entire billing cycle easily and efficiently. Customize new and existing steps on demand.

  • Daily Worklist

    Manage functions such as E911, LIDB, Directory Listings, CARE, Disconnect Notices, etc....

  • Rating

    Convert and rate your usage files from switches as well as other 3rd party sources.

  • Cash Posting

    Manage cash payments for active customers as well as written off accounts.

  • Inventory

    Manage ordering and parts inventory for multiple locations.

  • Lines

    Manage plant information for ILEC, CLEC, Cable TV, and Internet services. Also maintain the available numbers.

Features

  • Account Codes
  • Additional Listings
  • Adjustments
  • Appointments
  • Available Number Maintenance
  • Bill Cycles
  • Bill Messages
  • Bundled Services and Features
  • CARE
  • Cash, Credit Card & Lockbox Payments
  • Circuits
  • Contacts
  • CPNI
  • Credit Rating Treatment
  • CRM Sales Force Automation
  • Custom Calling Plans
  • Deposits
  • Directory Listing
  • E911
  • Equipment
  • Inventory
  • Invoice Formats
  • IP Addresses
  • Lead Pass
  • LIDB
  • Memos
  • MSAG
  • Notifications
  • Opportunities
  • Other Charges & Credits
  • Pending Closes
  • Pipeline
  • Plant Management
  • Popup Alerts
  • Printing & Fulfillment
  • Profit Models
  • Rating Mediation
  • Recurring Charges
  • Reporting
  • Service Maintenance Agreements (SMA)
  • Service Orders
  • Tax Districts
  • Terminating Point Master Support
  • Trouble Ticketing
  • Web Portal / Self-Care
  • Workflow
  • Work Orders
  • And much more...